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We do respect and care for every one of our customer. In case you receive the product damaged or it seems different from what you ordered, we will provide you with all of the available solutions which will certainly lead to a satisfactory outcome. Photos of the package must be taken before opening for proof. In case the photos are not provided, we will not be in a position to refund or compensate. Please email the photos and write your concern at info@carportsandoutdoors.com.au

Change of Mind returns:

You can return unused, unopened products in their original packaging within 3 days of delivery. The customer is responsible for covering the shipping costs for both the return to our facility and the original shipping from our facility to the customer. Additionally, there will be a 10% picking and packaging cost deducted from the refund amount. Once we receive the returned product and verify its condition, we will process the refund. The refund will be made via the original payment method used for the purchase. Ensure that the product is unopened and in its original packaging to prevent damage during transit and to be eligible for the refund.

Refund Timeframe: Please allow 3 business days for us to process your refund, with actual fund availability varying by your payment method and financial institution.

For any questions or assistance, reach out to our Customer Support Team at info@carportsandoutdoors.com.au, please mention your order number in the subject line. Rest assured, this Change of Mind return policy complements your statutory rights, ensuring a hassle-free return experience. Your satisfaction is our priority at Carports and Outdoors.